Frequently Asked Questions
Everything you need to know about your Shop at Mars experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express options are available for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Returns are processed within 5 business days of receipt.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our brand-specific charts for the best fit.
Do you ship internationally?
Yes, Shop at Mars ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location.
Can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After this window, the order has likely entered our fulfillment process.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.